Shipping Policy for Zhuoyue Metal Products
Introduction
At Zhuoyue Metal Products, we are committed to providing our customers with reliable and efficient shipping services. This Shipping Policy outlines the procedures and terms regarding the shipment of products purchased from our website https://sheetmfg.com. By placing an order with us, you agree to the terms outlined in this policy.
Shipping Destinations
We ship our products to a wide range of destinations, including but not limited to:
- Australia
- North America (Canada and the USA)
If your location is not listed above, please contact us at inquiry@sheetmfg.com to inquire about the possibility of shipping to your country.
Shipping Methods and Delivery Times
We offer various shipping methods to meet the needs of our customers. The available shipping methods and estimated delivery times are as follows:
1. Standard Shipping
- Delivery Time: 15-30 business days
- Service Providers: Major international couriers such as DHL, FedEx, UPS, and TNT
2. Express Shipping
- Delivery Time: 7-15 business days
- Service Providers: DHL Express, FedEx Express, UPS Express
3. Freight Shipping
- Delivery Time: 30-60 business days (depending on destination and customs processing)
- Service Providers: Ocean freight carriers
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, weather conditions, and carrier delays.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the shipment. The total shipping cost will be displayed at checkout before you complete your purchase.
Shipping Cost Inclusions
- Packaging materials and handling fees
- Transportation costs
- Insurance (if applicable)
Order Processing
1. Order Confirmation
Once your order is placed, you will receive an order confirmation email. This email will include details of your purchase and an estimated processing time.
2. Processing Time
Our standard processing time is 3-5 business days. During this time, we prepare your order for shipment, including quality control checks, packaging, and documentation.
3. Shipping Confirmation
After your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track your shipment online.
Tracking Your Order
We provide tracking information for all orders. Once your order has been shipped, you can track its status using the tracking number provided in the shipping confirmation email. Tracking information can be accessed through the carrier’s website.
Customs, Duties, and Taxes
1. International Shipments
For international shipments, customs duties and taxes may apply. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.
2. Customs Clearance
Customs policies vary by country. Please contact your local customs office for more information on potential charges. Zhuoyue Metal Products is not responsible for any delays caused by customs processing.
Damaged or Lost Shipments
1. Damaged Shipments
If your order arrives damaged, please contact us immediately at inquiry@sheetmfg.com with photos of the damaged packaging and items. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
2. Lost Shipments
If your shipment is lost in transit, please contact us as soon as possible. We will initiate an investigation with the carrier and provide updates on the status. If the shipment cannot be located, we will arrange for a replacement or refund.
Returns and Exchanges
Please refer to our Return Policy for detailed information on returns and exchanges.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please get in touch with us at:
Zhuoyue Metal Products
Email: inquiry@sheetmfg.com
Website: https://sheetmfg.com
Country: China
By placing an order with Zhuoyue Metal Products, you acknowledge and agree to the terms outlined in this Shipping Policy. We strive to provide the best possible service and appreciate your business. Thank you for choosing Zhuoyue Metal Products.
